FAQ

 

Question  I was charged a shipping fee on my order?
Answer If so, please contact us immediately at (info@thinkoutloudcreations.com). Shipping is free on all order within the United States.
Question Do you ship Internationally?
Answer No, not at this time.
Question Where do I ship my return? 
Answer DO NOT use this address for third-party vendors. You MUST refer back to that company or it's platform and use it's return policy instructions.
c/o Think Out Loud Creations Llc, PO Box 825, Edwardsville, IL 62025
Question

I did not receive my refund?

Answer Please email us at (info@thinkoutloudcreations.com) for any concerns. You must provide your order number and an email address for further communication about your refund. 
Question Customer Service did not help resolve my issue?
Answer You are our number one concern and we take pride at resolving any issues or complaints. Please refer to our "Contact Us" page and provide us with as much details. Your complaint will be handled accordingly in a timely manner.
Question How long does it take to process my order?
Answer Order processing takes 1-5 days after placing your order.
Question My package was stolen?
Answer If you suspect that your package was stolen or lost, you MUST contact the mail carrier to put in a complaint. 
Question Does Think Out Loud Creations provide credit on returned items?
Answer No